Framing the Dialogue

The Transparency Edge

“You cannot hope to build a better world without improving the individuals. To that end each of us must work for his own improvement”

Marie Curie

There are a myriad of self improvement books and I often find it helpful to review tips and techniques from these knowledgeable authors.  Originally published in 2004 The Transparency Edge recommends nine behaviors to help you become a better leader.   Authors Barbara Pagano and Elizabeth Pagano use examples from their years of experience working with large and small organizations to help their leaders improve. 

One of the tools that they use with managers is a 360 review where a person rates themself, but they are also rated by those who report to them, their supervisors and their peers.  I have been through this and it is an interesting experience.  I didn’t take too many hits, but some of the managers in the course were visibly upset by some of the comments from their staff. 

The Pagano’s nine behaviors include; being overwhelmingly honest, gathering intelligence (seeking feedback), being composed, letting your guard down, keeping promises, properly handling mistakes, delivering bad news well, avoiding destructive comments, and showing others that you care.  The behaviors seem like they should be second nature, but the authors provide subtleties that I had not thought of, anecdotes relating to them, and techniques to improve.

Sometimes I find that reading about one of my shortcomings helps.  Just being reminded makes me adjust.  Even though I am an introvert, I sometimes I just talk too much and I have to turn off the switch. 

All of the behaviors share a basic tenet…credibility.  I have had the benefit of working for good people and really bad people and have learned much from both.  The Transparency Edge in some way like a walk back through my career.  Pick up a copy and read it.

“Politicians don plaid flannel shirts and employ just-an-average-guy rhetoric, and wealthy business owners drive Ford trucks to work, leaving their Porsches in the garage – attempts to present a just-folks authenticity…we have become more discerning than ever and more capable of spotting engineered authenticity.”

2 CommentsLeave one

  1. Elizabeth Pagano says:

    Greg – Thanks for your post. You’re right, the behaviors seem so obvious, yet we often engage in ways that undermine them. No one ever thinks they come across as anything but “honest and trustworthy”, right? Good intentions may not be perceived reality. Thanks for reading and supporting our work!

  2. Greg says:

    Elizabeth. Thanks for the comment. Hopefully these behaviors will become more and more part of me as I move forward.


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